Shipping policy

1 Day Dispatch Or Receive FULL Refund & Still Keep Your Order
We must dispatch your order within 1 working day, this means print your shipping label and dispatch your order Failure for us to do this, will result in you receiving your full order and still keeping your order

Processing Time:
Orders are processed within 1–3 business days after payment confirmation.
(Please note that we do not process or ship orders on weekends or holidays.)
Shipping Rates & Delivery Estimates:
- Shipping costs are calculated at checkout based on location and order size.
- Estimated delivery time: 3–7 business days (domestic orders).
- International orders may take 7–21 business days depending on destination and customs processing.
Order Tracking:
Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package.
Shipping Carriers:
We use trusted carriers such as Royal Mail, USPS, UPS, FedEx, and DHL to deliver your orders safely and on time.
International Shipping:
- Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
- We are not responsible for delays caused by customs.
Incorrect or Incomplete Addresses:
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us within 7 days of delivery for assistance.
Contact Us:
For any shipping-related questions, email us at founder@mustbdark.com